The Electronic Security Association (ESA) is dedicated to educating consumers and businesses about security technologies, including intrusion and fire detection, video surveillance and electronic access control. Through Alarm.org, we provide a wide range of information that will help consumers and businesses make smart security and life safety decisions.
Advances in technology are expanding the range of options available, making it easier than ever to customize security and life safety solutions to meet a wide variety of needs and budgets. Alarm.org provides extensive resources, including information about the latest technologies, reliable resources for installation and professional monitoring, as well as tips for using your system to its full potential.
ESA Member Companies
The Electronic Security Association is comprised of electronic security companies that specialize in a wide spectrum of services to commercial and residential consumers. These member companies represent more than 70% of the market for intrusion and fire/life safety systems, access control, video surveillance and monitoring. Membership is granted to companies that provide outstanding security services. All member companies must adhere to a strict Code of Ethics and Standards of Conduct to ensure high quality work and services.
Code of Ethics
ESA member companies are required to adhere to the ESA Code of Ethics and Standards of Conduct as part of their commitment to serve the public with high quality products and services that help save lives and protect property. Companies that violate the Code are subject to membership termination. Here is a sample of the ESA Code of Ethics and Standards of Conduct.
ESA Member Company Sales Representatives must:
- Carry photo identification and clearly state who they work for when making sales calls
- Be properly licensed and registered in compliance with all applicable laws, ordinances and regulations.
- Immediately discontinue a sales presentation and leave the premises if a potential customer asks them to leave.
- Never make any false statements about competing organizations.
Members are required to meet or exceed the following standards when contracting with customers:
- Members shall use written materials that clearly and conspicuously disclose all material terms and conditions of the offer before obtaining a customer’s consent.
- Prior to the sale of any product or service, sales representatives must disclose all termination fees and must honor all refunds in accordance with their company’s policies.